RETURNS AND EXCHANGES

One of the things we value here at Feel Your Soul is customer service. We want to provide you with the best customer service we can and will help you out no matter what! If you don't fall in love with our Footsouls for you Converse follow the directions below for an easy, breezy return. 


USA RETURNS

1. Fill out the contact form below within 30 days of your purchase.


2. We will respond to your email within 24 hours (M-F 9-5)and send you a return shipping label!


3. Print out the return form that we send you over email to insure that your return or exchange is processed correctly. 


4. Print out your return label and stick it onto your package!


5. Write on the return slip and let us know if you would like store credit (a gift card) or a refund. For store credit you will be refunded 100% & cash refunds will receive a $3.99 flat fee deducted from your orders total amount ($3.99 pays for the shipping label that we give you to ship it back to us)!


6. Your return or exchange will be processed within one week of us receiving it!


USA Exchanges

1. Fill out the contact form below within 30 days of your purchase.


2. We will respond to your email within 24 hours (M-F 9-5)and send you a return shipping label for free!


3. Print out the return form that we send you over email to insure that your return or exchange is processed correctly. 


4. Print out your return label and stick it onto your package!


5. Your return or exchange will be processed within one week of us receiving it!


INTERNATIONAL RETURN OPTIONS:

1. Fill out the contact form below within 30 days of your purchase.


2. We will respond to your email within 24 hours (M-F 9-5) and send you a return shipping form to print out and put inside your return to make sure that it is processed correctly. 


3. Please send your return back to:

1187 Coast Village Road

Suite 1 - 237

Santa Barbara, CA, 93108, USA


4. Your return will be processed within one week of us receiving it!


INTERNATIONAL EXCHANGE OPTIONS

1. Ask a friend if they would like to place an order for Footsouls and we can put your correct size in their package at no extra cost to you (most cost effective for you)!


2. Keep the pair you have and we can give you free international shipping for the correct size needed.


3. Send the pair back to us at the above return address (least cost effective for you).


4. We are here for you and want to help you out as best we can! Email us with which option you would like to do or if you have any other ideas we could be open to that as well! We're pretty easy going here :)


PRODUCTS NOT ELIGIBLE FOR RETURNS OR ORDER CANCELATIONS

- Stickers are not eligible for returns or cancelations

- Cereal is not eligible for returns or order cancelations. This is due to this being a limited edition product along with it being a food item (health requirements).

- Converse Roller Skates are not eligible for refunds or cancelations due this being a custom handmade product that we start working right as you place your order!

One of the things we value here at Feel Your Soul is customer service. We want to provide you with the best customer service we can and will help you out no matter what! If you don't fall in love with our Footsouls for you Converse follow the directions below for an easy, breezy return. 


USA RETURNS

1. Fill out the contact form below within 30 days of your purchase.


2. We will respond to your email within 24 hours (M-F 9-5)and send you a return shipping label!


3. Print out the return form that we send you over email to insure that your return or exchange is processed correctly. 


4. Print out your return label and stick it onto your package!


5. Write on the return slip and let us know if you would like store credit (a gift card) or a refund. For store credit you will be refunded 100% & cash refunds will receive a $3.99 flat fee deducted from your orders total amount ($3.99 pays for the shipping label that we give you to ship it back to us)!


6. Your return or exchange will be processed within one week of us receiving it!


USA Exchanges

1. Fill out the contact form below within 30 days of your purchase.


2. We will respond to your email within 24 hours (M-F 9-5)and send you a return shipping label for free!


3. Print out the return form that we send you over email to insure that your return or exchange is processed correctly. 


4. Print out your return label and stick it onto your package!


5. Your return or exchange will be processed within one week of us receiving it!


INTERNATIONAL RETURN OPTIONS:

1. Fill out the contact form below within 30 days of your purchase.


2. We will respond to your email within 24 hours (M-F 9-5) and send you a return shipping form to print out and put inside your return to make sure that it is processed correctly. 


3. Please send your return back to:

1187 Coast Village Road

Suite 1 - 237

Santa Barbara, CA, 93108, USA


4. Your return will be processed within one week of us receiving it!


INTERNATIONAL EXCHANGE OPTIONS

1. Ask a friend if they would like to place an order for Footsouls and we can put your correct size in their package at no extra cost to you (most cost effective for you)!


2. Keep the pair you have and we can give you free international shipping for the correct size needed.


3. Send the pair back to us at the above return address (least cost effective for you).


4. We are here for you and want to help you out as best we can! Email us with which option you would like to do or if you have any other ideas we could be open to that as well! We're pretty easy going here :)


PRODUCTS NOT ELIGIBLE FOR RETURNS OR ORDER CANCELATIONS

Stickers are not eligible for returns or cancelations

Cereal is not eligible for returns or order cancelations. This is due to this being a limited edition product along with it being a food item (health requirements).

Converse Roller Skates are not eligible for refunds or cancelations due this being a custom handmade product that we start working right as you place your order!


Name:

Order Number:

Email:

Message:

FEELYOURSOUL@FOOTSOULS.COM 


Name:

Order Number:

Email:

Message:

FEELYOURSOUL@FOOTSOULS.COM

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